Review each section below before your class starts to ensure a successful online learning experience: ​

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General Tips

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• Close most programs that might ping the internet when using Adobe Connect

  • Ex. having Outlook, multiple browsers (each with multiple tabs) and other programs open will drastically reduce connectivity

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• Minimum recommended internet speed is 512 Kbps for optimal connection

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• Whenever possible, use a hardwired internet connection

  • If using Wi-Fi, be as close to the router as possible

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• If you get disconnected from the meeting, lose your microphone or audio, camera freezes or the session is lagging:

  • ​Close all other Internet windows and re-enter the meeting room using the class link

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• You may want to bookmark this Student Support Page, so you can help yourself when technical issues appear.

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• Test out your internet speed by using this free speed test provided by Ookla.​

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​Adobe Connect Resources

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• Having trouble learning how to use the online classroom during a learning session? This Online Class Procedure - Quick Start Guide can help!

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• Are you having trouble hearing your instructor at the start of class? Test your internet connection and audio capabilities by following the Audio Wizard and Pre-Meeting Diagnostic Guide.

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• Have questions regarding some of the ADA accessibility features? See below:

  • Real-time closed captioning will be present

  • Keyboard shortcut access on the user's end

  • Menu navigation add-in support for quick menu swapping

  • and more!

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Mobile Learning Resources 

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While the best online experience in the virtual classroom is through ​​the Computer Desktop/Laptop application, Adobe Connect is available on mobile devices as well. When joining your class through the class link, select Open in Browser and Remember my Choice.

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• For assistance on setting up for a class on your phone/tablet, use the Mobile Learning Navigation Guide for a successful learning experience!

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Digital Accessibility

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• Our learning platforms and trainings follow the Americans with Disabilities Act (ADA) guidelines by providing user friendly accessibility features that can assist anyone who may have impairment. To fully take advantage of these features, please email learning@edoppsolutions.com if you need accommodations!

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Cengage MindTap Resources

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• Need guidance on how to find and enroll in your course using Cengage MindTap? See the QuickStart Guide here!

• Find out how to use the MindTap interface and all of the features on the platform by following your device's Instruction Manual below:

  • Mobile Version

  • Desktop Version​

• Translate to your preferred language by following this video on how to use Google Translate:

 

 

 

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Browsers & Adobe Flash​

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• Google updated their browser and disabled Adobe Flash by default, but that does not mean you can't use it. Please visit Google's "Use or fix Flash audio & video" page.

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• Firefox might be more Flash friendly, but if you have problems, please visit Firefox' "Flash plugin help" page.

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• For Internet Explorer please visit Adobe's "Enable [Flash] for Internet Explorer" page. Internet Explorer works very well with BHC's Video Center vc.bhc.edu.

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• For Safari please visit Adobe's "Enable [Flash] for Safari" page.

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• For Edge please visit Adobe's "Flash Player issues | Windows 10 | Microsoft Edge" page.

 

 

 

Microphones & WebCams

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• ​Google please visit Google's use your camera & microphone page.

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• Firefox please visit Firefox' "What are the camera and microphone permissions?" page.

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• For Internet Explorer please visit "Internet Explorer's Windows 10 camera, microphone, and privacy" page.

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• For Safari please visit Safari's "Change Websites preferences in Safari on Mac" page.

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• For Edge please visit Microsoft Edge's "Windows 10 camera, microphone, and privacy" page.

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You may also need to look for the documentation for your microphone or webcam.

 

 

 

Pop-Up Blockers

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Ever click on a link and nothing happens? It could be a pop-up blocker. Use the following process depending on your operating system:

• On a PC, hold down your Ctrl key and then click on the link.

• On a Mac, hold down your Command key and click on the link.

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For a more permanent fix, see your browser's pop-up blocker settings for more details: Chrome, Firefox, Safari, Internet Explorer, or Edge.